Pirate Deal

How can we help?

Answers to the usual questions. Stuck on something else? Our email is at the bottom.

Getting started

How do I play?

Tap How to play on the home screen for a quick walk through the rules. The short version: play up to three cards a turn, and be the first to finish three treasure collections.

Do I need an account?

No, you can play as a guest. A guest pirate only lives on that phone, so it's gone if you sign out or delete the game. To keep it, open Settings and save your pirate by signing in.

I got a new phone. How do I get my pirate back?

Install the game and sign in the same way you did before. Guest pirates can't move to a new phone unless they were saved first.

Your pirate

How do I change my name?

Tap your card on the home screen to open your profile, then tap your name.

How do I change my pirate or outfit?

On your profile, tap your picture to pick a different pirate, or tap Hat, Eyes, Pipe, Buddy or Frame to change what they're wearing. New items are in the Shop.

Friends

How do I add a friend?

Open Friends on the home screen and search for their pirate name, or their code (like Jack#4821) to find exactly the right pirate. Your own code is at the top of that page, with a Share button.

How do I play with my friends?

Tap Play with friends and create a private game. Share the game code, or invite friends who are online right from the waiting room.

Gold and purchases

How do I get gold?

Online games earn gold, with extra for winning. You can also watch an ad for free gold, or buy gold in the Shop. Buying any gold also means you never have to watch an ad for those rewards again.

I bought gold and it didn't arrive.

Make sure you're online, then close the game fully and open it again. A purchase isn't finished until our server has checked it, so it gets another try. Still missing? Email us with your pirate's name and code and the date of your purchase.

How do I get a refund?

Apple and Google handle all payments, so refunds go through them: Apple's Report a Problem page on iPhone, or Google Play's refund page on Android.

Sound and notifications

How do I turn the sound or voices down?

Open Settings on the home screen. Music and sound effects each have a volume bar, and Pirate voices switches the emotes off altogether. During a game, the same controls are in the game menu.

I'm not getting notifications, or I want them off.

There's a Notifications switch in Settings. If you told your phone no when it first asked, you'll need to turn them on for Pirate Deal in your phone's own settings.

Staying safe

Someone has a rude name or keeps bothering me.

During a game, open the game menu and choose Mute or report. Muting hides that player's emotes and friend requests. Reporting tells us about them, and mutes them for you too.

How do I delete my account?

Open Settings on the home screen and tap Delete account. Here's what that deletes, and what to do if you can't open the game.

Still stuck?

Send us a message with your pirate's name and code (like Jack#4821), and we'll get back to you as soon as we can.

thedefisenpai@gmail.com